FREQUENTLY ASKED QUESTIONS
RETURNS/EXCHANGES
DO YOU ACCEPT RETURNS OR EXCHANGES OF ITEMS PURCHASED ONLINE OR IN STORE?
we only accept returns/ exchanges in the event that there is a defect in our product or an order error was made by our team/manufacturers.
INCORRECT MAILING ADDRESS
WHAT DO I DO IF MY ITEM(S) ARRIVE DAMAGED THROUGH TRANSIT?
We understand broken or damaged items are a possibility when using The US Postal Service (USPS).
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HOW TO FIND SPICEGIRLS
HOW CAN I SEE WHEN A CERTAIN SPICEGIRL IS POPPING UP IN THE STORE?
The best way to see when a certain SpiceGirl is in the store is on Instagram by following @SpiceGirlin.
PRODUCT AVAILABILITY
HOW CAN I PURCHASE A GIFT CARD?
Gift cards purchased in store are for in-store use only. Gift cards purchased online are for online use only.
SHIPPING INQUIRIES
WHEN ARE ORDERS SHIPPED?
Boxes are shipped as soon as possible. In most cases, within 7 business days.
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INSURANCE
IS MY PACKAGE INSURED THROUGH USPS?
Unfortunately, shipping items with us is only insured up to the $50 standard insurance offered by USPS.
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LOST/STOLEN/MID-DELIVERY PACKAGES
WHAT IF MY PACKAGE DOES NOT ARRIVE?
Please note: if your box is marked as "delivered" per USPS, we cannot be responsible for stolen or lost packages.
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INCORRECT MAILING ADDRESS
WHAT HAPPENS IF I ENTER THE INCORRECT SHIPPING ADDRESS DURING CHECKOUT?
You can email us to change the address, however we can NOT guarantee that the changes will be made.
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INCORRECT MAILING ADDRESS
WHAT HAPPENS IF MY PACKAGE DOES NOT ARRIVE?
Please email The Spice Suite support team at whatsup@thespicesuite.com so we can provide any necessary information needed to file a USPS claim.
PRODUCT AVAILABILITY
WHEN DO SPICEBOXES & KITCHENWEAR GO ON SALE?
We release products online randomly. Following us on social media is the easiest way to catch any new releases.
PRODUCT AVAILABILITY
HOW DO I PURCHASE INDIVIDUAL ITEMS ONLINE?
Our full range of products are available in-store only, along with the option to purchase items individually. Personal shoppers can assist with customized orders.
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PRODUCT AVAILABILITY
DO YOU OFFER BULK DISCOUNTS/BULK CUSTOM ORDERS?
We do not offer bulk discounts. We process custom orders on a client by client basis.
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KITCHENWEAR CARE
CAST IRON COOKWARE
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Wash your cast iron cookware by hand. You can use a small amount of dish soap. Use a scrubber for tough food deposits.
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Dry thoroughly by sitting the skillet on your stovetop on low. Black residue on your dish towel or paper towel is “seasoning” and is normal.
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Rub a light layer of any cooking oil on the entire skillet. Use a dry paper towel to wipe the surface until no oil residue remains.
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Repeat this after each use.
CAST IRON WAFFLE IRON
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Spray waffle iron generously with non-stick cooking spray.
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Heat for one minute on each side (medium/ low heat).
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Add ½ cup batter.
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Allow bubbles to form.
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Close the lid and flip.
BAMBOO SILICONE UTENSILS
Wash by hand to prevent wood from warping.
GLASS TEA KETTLE
Add water prior to use on direct heat (gas or electric stove).
ELECTRIC PEPPERMILL GRINDER
Before first use:
Add four AA batteries by twisting the center of the stainless steel upper section.
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To refill the spices:
Attach the entire upper section back onto the base (grinder machine) by connecting the two metal prongs into the holes on the base.
CERAMIC PLATES + BOWLS
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Microwave and dishwasher safe.
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Use warm water and dish soap to scrub clean after use.
SILICONE BAKING PANS
Oven safe up to 450 degrees. Do not boil.
