Frequently Asked Questions
Product Availability
When do SpiceBoxes & KitchenWEAR go on sale?
On the first of each month at 12pm EST, we release a new Spicebox, only online!
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Product Availability
How do I purchase individual items online?
Our full range of spices, teas, balsamic vinegars, olive oils, etc. are available in store only, along with the option to purchase items individually.
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Product Availability
Do you offer bulk discounts/bulk custom orders?
We do not offer bulk discounts. We process custom orders on a client by client basis.
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Lost/Stolen/Mid-delivered Packages
What if my package does not arrive?
Please note: if your box is marked as "delivered" per USPS, we cannot be responsible for stolen or lost packages.
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Incorrect Mailing Address
What happens if I enter the incorrect shipping address during checkout?
You can email us to change the address, however we can NOT guarantee that the changes will be made.
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Incorrect Mailing Address
What happens if my package does not come?
Please email The Spice Suite support team at whatsup@thespicesuite.com so that we can provide you with any necessary information needed to file a claim with USPS.
Product Availability
How can I purchase a gift card?
Gift cards are only available for purchase in store and can only be redeemed in store only.
Shipping Inquiries
When are orders shipped?
Boxes are shipped as soon as possible. In most cases, within 7 business days.
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Insurance
Is my package insured through USPS?
Unfortunately, shipping items with us is only insured up to the $50 standard insurance offered by USPS.
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Returns/Exchanges
Do you accept returns or exchanges of items purchased online or in store?
No, we do not accept returns or exchanges of any products unless there is a defect that we are responsible for.
Incorrect Mailing Address
What do I do if my item(s) arrive damaged during transit?
We understand broken or damaged items are a possibility when using The US Postal Service (USPS).
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How to find the SpiceGirls
How can I see when a certain SpiceGirl is popping up in the store?
The best way to see when a certain SpiceGirl is in the store is on Instagram by following @SpiceGirlin
KitchenWEAR CARE
Cast Iron Cookware
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Wash your cast iron cookware by hand. You can use a small amount of dish soap. Use a scrubber for tough food deposits.
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Dry thoroughly by sitting the skillet on your stovetop on low. Black residue on your dish towel or paper towel is “seasoning” and is normal.
Cast Iron Waffle Iron
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Spray waffle iron generously with non-stick cooking spray.
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Heat for one minute on each side (medium/ low heat).
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Add ½ cup batter.
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Allow bubbles to form.
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Close the lid and flip.
Bamboo Silicone Utensils
Wash by hand to prevent wood from warping.
Glass Tea Kettle
Add water prior to use on direct heat (gas or electric stove).
Electric Peppermill Grinder
Before first use:
Add four AA batteries by twisting the center of the stainless steel upper section.
To refill the spices:
Attach the entire upper section back onto the base (grinder machine) by connecting the two metal prongs into the holes on the base.
Ceramic Plates and Bowls
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Microwave and dishwasher safe.
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Use warm water and dish soap to scrub clean after use.
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Silicone baking pans
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Oven safe up to 450 degrees. Do not boil.
