Frequently Asked Questions

​

​

1. When do SpiceBoxes and KITCHENwear go on sale? 

We encourage you to follow us on social media for item availability updates. We are doing our best to maintain inventory for both our online and brick and mortar stores.  

 

2. When are orders shipped?

Boxes are shipped as soon as possible. In most cases, within 7 business days. 

 

3. Can I customize my SpiceBox and include other items?

Unfortunately, no. Customers are not allowed to swap, add or edit boxes. 

 

4. What happens if my package does not come? 

Please email Angel (angel@thespicesuite.com) so that we can provide you with any necessary tracking information needed to file a claim with USPS.

 

Unfortunately, shipping items with us is only insured up to the $50 standard insurance offered by USPS. We do not currently offer the opportunity for additional insurance. We do standby our packaging and order fulfillment process, so if anything arrives to you broken or missing, please do not hesitate to inform us immediately. 

​

Please note: if your box is marked as "delivered" per USPS, we cannot be responsible for stolen or lost packages. Please file a complaint with the US Postal Service and we will assist however needed. It is always extremely unfortunate, but we cannot replace items lost or stolen after we have shipped them. 

 

Also, if you enter an incorrect address during checkout, we cannot guarantee that we will be able to correct the address.

​

5. What happens if I enter the incorrect shipping address during checkout?
You can email us to change the address, however we can NOT guarantee that the changes will be made. We are not responsible for incorrect addresses. If the address is not found in USPS website, we will try our best to contact you to correct it.

​